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FREQUENTLY ASKED

Ask us anything. We'll actually answer.

Grouped by stage of the engagement — getting started, the platform itself, pricing, and after launch. Including the one about who this isn't built for. Don't see your question? Send it our way.

GETTING STARTED

Before you reach out

How do I start a project with Lodestar Engine?

Send a message via the Contact page or call (619) 535-6104. First step is a free 30-minute scoping call to understand what you're trying to build, your timeline, and budget. No pressure; we tell you if we're not the right fit.

What kind of businesses is Lodestar Engine a good fit for?

Small-to-medium service businesses (5–250 employees) that sell time, expertise, or services — professional services, trades, hospitality, healthcare practices, real estate, MSP / IT, education, nonprofits. The stack is intentionally not optimized for full e-commerce, SaaS product sites, or native-mobile-first products.

Who is Lodestar Engine a bad fit for?

Two honest limits, not a hedge. First, there's no visual, drag-and-drop page builder — Lodestar Engine is a git-based Astro codebase, so a layout change means editing a component or its config, not dragging a block on a live canvas. If your team wants a marketer building pages directly in a WYSIWYG editor the way Elementor, Divi, or Webflow allow, this isn't that tool. Second, there's no self-hosted CMS backend — no database, no admin login, no "New Post" button. Content lives as version-controlled files in the repo, so publishing a change means a commit (ours or yours), not a form submission. That's an advantage if you want full code ownership on a fast static site; it's a real drawback if you need non-technical staff publishing daily updates with zero developer involved. If either one is a dealbreaker, WordPress, Webflow, or Squarespace is honestly the better fit — not us.

How long from kickoff to a live site?

Typical engagement: 1–2 weeks from intake call to a staging site we walk through together, another 1–2 weeks for revisions and content, then launch. Faster paths exist when the brand assets and content are ready on day one.

What do I need to provide?

Business identity (name, address, phone, hours, social links), brand assets (logo SVGs, brand color hexes if you have them — otherwise we pick from your existing materials), and rough content notes. We turn that into the populated site; you review and approve.

WHAT IT IS

About Lodestar Engine (the platform)

What ships in the starter?

The whole foundation, already wired: a fast Astro static site, the security headers most sites forget, search-engine structured data, WCAG 2.1 AA accessibility, Core Web Vitals tuning, cookieless privacy-first analytics, and a spam-protected contact form. The full acronym-heavy parts list lives on the Features page if you want it.

Do I own the code?

Yes. Every Lodestar Engine site is provisioned into a private GitHub repo owned by the client (or by us on the client's behalf with transfer-on-request). No license fees, no vendor lock-in, no obligation to keep using us for maintenance after launch.

Can I self-host?

Yes. Lodestar Engine produces a static `dist/` directory that runs on any static host — Cloudflare Pages, Netlify, SiteGround (our default), S3 + CloudFront, even GitHub Pages. We default to SiteGround + Cloudflare because the combined cost is under $20/month for a typical SMB site.

What if Lodestar Engine gets updates after my site launches?

You get them. Behind-the-scenes fixes — security headers, accessibility, schema — land in your repo automatically. Bigger changes show up as a review prompt you accept or skip, file by file. Anything that's genuinely yours — content, config, branding — is off-limits to the sync; Lodestar Engine never overwrites it.

Will my site show up when someone asks ChatGPT or Perplexity instead of searching Google?

Yes — every Lodestar Engine site ships a clean Markdown mirror of each page, a structured AI-agent directory file, and an explicit content-use policy, so AI assistants can read and cite it correctly instead of guessing from raw HTML. If you want the full technical rundown on how AI-search optimization works, <a href="https://www.bytesunlimited.com/services/ai-search-optimization/" target="_blank" rel="noopener noreferrer" class="text-[var(--color-brand-primary)] hover:underline">Bytes Unlimited has a deep-dive<span class="sr-only"> (opens in new tab)</span></a>.

What does GEO stand for?

GEO stands for Generative Engine Optimization — structuring a site so AI assistants and answer engines (ChatGPT, Claude, Perplexity, Google AI Overviews) can read, understand, and cite it accurately, the same way SEO does for traditional search rankings. It's what powers the AI-search readiness built into every Lodestar Engine site.

INVESTMENT

Pricing & engagement model

How is a project priced?

Fixed-scope quote after the discovery call. We give you a single number that covers design adaptation, content population, security/SEO/accessibility setup, and launch. Subsequent maintenance is hourly or under a small retainer; you pick.

Is there a contract minimum?

No. One-time launch projects are welcome. Retainers are month-to-month with 30 days notice. We don't lock anyone into 12-month contracts that need to be paid out for cancellation.

What's the standard hourly rate for work outside scope?

Hourly engineering work — additions, integrations, security responses, migrations — is billed at a standard hourly rate spelled out in the engagement letter. Smaller managed-monthly arrangements bundle predictable maintenance under a flat fee instead.

ONGOING

After your site is live

Who handles updates and security patches?

On managed plans, we monitor for dependency vulnerabilities (Dependabot + Socket.dev), apply security patches, rotate any expiring credentials, and keep Lighthouse scores within agreed thresholds. Unmanaged sites get the same starter code but you (or another developer) handle ongoing maintenance.

What about hosting and SSL?

Default stack: SiteGround shared hosting (where your built files live) + Cloudflare in front (DNS, WAF, CDN, automatic SSL via Universal SSL). Both are wired into the deploy workflow. Combined cost is typically under $20/month for SMB-sized traffic.

How fast is support response?

Existing managed clients have SLA-bound response windows in their engagement letter (typically 1–2 hours during business hours). Genuine emergencies — site down, data breach, ransomware — are routed faster. New inquiries via the contact form get a reply within one business day.

How do I actually reach you day to day?

Every client gets a shared channel in our Slack workspace — direct access to the people doing the work, not a ticket queue or a support address that routes to nobody. It is the fastest way to reach us, and it keeps the whole history of a project searchable in one place instead of scattered across email threads. Business hours are Mon–Wed, Fri 9 AM – 5 PM ET, and Slack messages outside those hours get picked up the next business morning.

Can I track what you are working on?

If you want it, yes — we will set up a Trello board for your account so you can watch requests move from submitted to in progress to done, and add new ones yourself without waiting on us. Entirely optional; plenty of clients would rather just send a Slack message and let us handle it. We run the same kind of board internally per client for tasks and billing either way, so the board is a window into work we are already tracking, not extra process invented for show.

Still have a question?

The fastest way to a real answer is a 30-minute call — no pitch deck, no obligation. Or send a message and we'll reply within one business day.